Terms of service

TERMS & CONDITIONS - JACQUI B CERAMICS

Last updated: 24042026


1. OVERVIEW

Welcome to Jacqui B Ceramics. The terms "we", "us", and "our" refer to Jacqui B Ceramics. We operate this website and online store, including all information, tools, products, and services available from this site (the "Services"). Our store is powered by Shopify, which enables us to provide these Services to you.


By accessing our website or purchasing from us, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use or access our Services.


These Terms comply with UK consumer protection laws, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.


2. ACCESS AND ACCOUNT

To use our Services, you must be at least 18 years old or have permission from a parent or guardian.

You may be asked to provide accurate and complete information, including email, billing, and shipping details. You are responsible for maintaining the confidentiality of your account and for all activity under your login.


3. OUR PRODUCTS (HANDMADE CERAMICS)


All items sold by Jacqui B Ceramics are handmade, and natural variations in shape, size, glaze flow, colour, and finish are expected. These variations are part of the character of handmade ceramics and are not considered faults.


We make every effort to display colours and details accurately, but differences in screens and lighting may cause slight variations.


We reserve the right to modify or discontinue products at any time.


4. ORDERS


When you place an order, you are making an offer to purchase. We reserve the right to accept or decline your order at our discretion. Your order is not confirmed until payment is processed and you receive an order confirmation email.


Please review your order carefully before submitting. We may not be able to cancel or amend orders once they have been accepted.


Your purchases are subject to our Refund Policy, which complies with UK consumer law.


All purchases are for personal use only and not for resale.


5. PRICES AND BILLING


Prices are listed in GBP (£) and may change without notice. Prices do not include shipping, taxes, customs fees, or import duties unless stated.


You agree to provide accurate and current payment information. By completing a purchase, you confirm that you are authorised to use the chosen payment method.


6. SHIPPING AND DELIVERY


Full details are available in our Shipping Policy.


Key points:

  • All delivery times are estimates and not guaranteed.
  • We are not responsible for delays caused by couriers or events outside our control.
  • Once an order is handed to the courier, risk of loss passes to you (as permitted under UK law).
  • If an item arrives damaged, please contact us within 48 hours with photographs so we can assist.


7. INTELLECTUAL PROPERTY


All content on this website - including product designs, images, text, branding, and artwork - is the property of Jacqui B Ceramics and is protected by UK intellectual property laws.


You may not reproduce, copy, or use any content without written permission.


8. OPTIONAL TOOLS


We may provide access to third-party tools or features. These are provided "as is" without warranties. Your use of such tools is entirely at your own risk.


9. THIRD-PARTY LINKS


Our Services may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of these websites. Please review their policies before engaging with them.


10. RELATIONSHIP WITH SHOPIFY


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Jacqui B Ceramics is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Jacqui B Ceramics. Shopify is not responsible for any aspect of these sales. You expressly release Shopify from all claims related to your purchases and transactions with Jacqui B Ceramics.


11. PRIVACY POLICY


Your personal information is handled in accordance with our Privacy Policy and Shopify's Privacy Policy. By using our Services, you acknowledge that your information may be processed by Shopify and third-party providers, including those located outside the UK.


12. FEEDBACK


If you submit reviews, suggestions, or feedback, you grant us a licence to use, reproduce, and publish that content for any purpose. You confirm that you own the rights to any feedback you submit.


13. ERRORS AND INACCURACIES


Occasionally, information on our site may contain errors or omissions. We reserve the right to correct these at any time, including after an order is placed.


14. PROHIBITED USES


You may not use our Services for unlawful, harmful, or abusive purposes, including but not limited to:

  • Violating intellectual property rights
  • Uploading malicious code
  • Harassing or harming others
  • Attempting to bypass security measures
  • Scraping or automated data extraction


We may suspend or terminate access for violations.


15. TERMINATION


We may terminate your access to the Services at any time. You remain responsible for all charges incurred up to the date of termination.


16. DISCLAIMER OF WARRANTIES


Our Services and products are provided "as is" and "as available." We do not guarantee uninterrupted or error-free service.


Nothing in these Terms affects your statutory rights under UK consumer law.


17. LIMITATION OF LIABILITY


To the fullest extent permitted by law, Jacqui B Ceramics is not liable for indirect, incidental, or consequential damages arising from your use of our Services or products.


Our liability is limited to the amount you paid for the product.


18. INDEMNIFICATION


You agree to indemnify and hold harmless Jacqui B Ceramics and Shopify from claims arising from your breach of these Terms or misuse of the Services.


19. SEVERABILITY


If any part of these Terms is found unenforceable, the remaining provisions remain in effect.


20. ENTIRE AGREEMENT


These Terms, together with our policies, constitute the entire agreement between you and Jacqui B Ceramics.


21. GOVERNING LAW


These Terms are governed by the laws of England and Wales.
Any disputes will be handled by the courts of England and Wales.


22. CHANGES TO TERMS


We may update these Terms at any time. Continued use of the Services constitutes acceptance of the
updated Terms.


23. CONTACT INFORMATION


Questions about these Terms should be sent to:
jacquithebrown@gmail.com
Business Name: Jacqui B Ceramics
Location: Stoke-on-Trent, UK